FQAs

1. How do I place an order at CharityDooley.store?

You can easily place an order by browsing the products on our website, selecting your desired size and color, then adding the product to your cart and proceeding to checkout. We will guide you through the checkout process step by step.

2. What payment methods do you accept?

Charitydooley offers secure and easy payment methods: PayPal and Payoneer.

3. Can I track my order?

Yes, Once your order has been shipped, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

4. How long does it take to ship?

Total time = Processing time + Shipping time.

Order Cut-Off Time: 06:00 PM (EST) (Mon-Fri)

Order Processing Time/Order Processing Time: 1–3 days (Mon-Fri)

Shipping Time/Delivery Time: We understand that you want to get your order home and the estimated delivery time is 7-15 business days (Mon-Fri) from the day the order is shipped.

Sometimes unforeseen circumstances such as weather conditions or logistical difficulties may result in minor delays

5. Can I Change My Order Information or Address?

We understand that changes to orders or shipping addresses may be necessary. Please contact our customer service team as soon as possible if you need to change your order or shipping address. We will do our best to help you, but we cannot guarantee that adjustments can be made after an order has been placed.

6. Can I Change or Cancel my Order?

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations after processing your order.

7. What should I do if my package is late, damaged or lost in transit?

If the goods are lost or damaged in transit, we will do our best to assist you.

If the parcel is delayed due to force majeure, please contact us.